Spa Zen

 

Terms & Conditions

Fees and Expiration of Gift Card Balances

We do not charge any activation, service, dormancy or inactivity fees in connection with your SPA ZEN Service Order and/or Gift Card. Your Service Order and/or SPA ZEN Gift Card has no expiration date nor does the value on your SPA ZEN Gift Card ever expire.

Billing Errors, Corrections

We will correct the balance of your SPA ZEN Gift Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you wish to dispute any transaction or correction that has been applied to your Gift Card, please contact us by phone. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.

Fraud Associated with Your SPA ZEN Service Order and/or Gift Card or Card Balance

We will not accept any SPA ZEN Service Order and/or Gift Card, or will limit use of any SPA ZEN Service Order and/or Gift Card or SPA ZEN Gift Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk. SPA ZEN does not control who may sell preloaded SPA ZEN Service Order and/or Gift Card, nor can we control the price or preloaded denominations offered by independent sellers. Consequently, SPA ZEN has no liability to you for any third party fraud or unlawful activity associated with any SPA ZEN Service Order and/or Gift Card balance. If SPA ZEN discovers any SPA ZEN Service Order and/or Gift Card or SPA ZEN Gift Card balance was sourced or derived from fraud or other unlawful means, in our sole discretion, we may cancel all impacted SPA ZEN Service Order and/or Gift Cards and retain all related SPA ZEN Gift Card balances without notice to you. We may use retained SPA ZEN Gift Card balances to help offset our liability to card companies, networks and issuers of lost or stolen credit and debit cards used to purchase or load SPA ZEN Gift Cards.

Registration, Liability for Unauthorized Transactions

To redeem your Service Order, please visit our store with the original receipt. To register your SPA ZEN Gift Card, please visit our store with the original receipt. You are responsible for: (a) the accuracy of all information that you provide to us; and (b) maintaining the confidentiality and security of your SPA ZEN Service Order and/or Gift Card information. All of your SPA ZEN Gift Cards can be activated and registered for use in your SPA ZEN Client Profile, but you may only maintain one such profile at any time.

You should treat your Service Order and/or SPA ZEN Gift Card like cash and not disclose your purchase information to anyone. If your SPA ZEN Service Order and/or Gift Card information is lost or stolen, anyone who obtains possession of either may use your Order and/or Card. You are responsible for all transactions on your Service Order and/or SPA ZEN Gift Card, including unauthorized transactions. However, if your unused SPA ZEN Service Order and/or Gift Card receipt is lost, stolen or destroyed, your SPA ZEN Service Order and/or Gift Card can be replaced with the balance remaining on it at the time you contact us, but only if you have previously registered it with us. Your registered SPA ZEN Gift Card balance is protected from the time you loaded the Gift Card value to your Client Profile, and the original receipt will no longer be effective.

 

Privacy Policy


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors of our site.
or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. 
If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly. However, you will still be able to place orders .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
  • Can change your personal information: By emailing us and by calling us.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 1 business day
We will notify the users via in-site notification
      • Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:

  •       Send information, respond to inquiries, and/or other requests or questions
  •       Process orders and to send information and updates pertaining to orders.
  •       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  •       Not use false or misleading subjects or email addresses.
  •       Identify the message as an advertisement in some reasonable way.
  •       Include the physical address of our business or site headquarters.
  •       Monitor third-party email marketing services for compliance, if one is used.
  •       Honor opt-out/unsubscribe requests quickly.
  •       Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  •       Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.spa-zen.com
8025 Boulevard Taschereau
Brossard, QC J4Y 1A4
Canada
info@spa-zen.com


Last Edited on 2016-09-26